3. Dispatch
The Smart Auto Dispatch engine by Yelowsoft is an advanced trip allocation system built to improve the efficiency and success rate of trip requests. It ensures that online drivers receive trip requests reliably, even when using multiple apps or when their app is in the background. This system resolves a common challenge where drivers report not receiving trip requests despite being active, leading to missed bookings and lower driver earnings. Yelowsoft’s Smart Auto Dispatch addresses this with a robust dispatch algorithm and flexible allocation methods.
Manual Driver Assignment – User Manual
Yelowsoft offers a Manual Driver Assignment option under its trip allocation system to give dispatch teams complete control over ride assignments. Unlike automated dispatching, this method allows admins to manually assign drivers to each trip based on real-time availability, location, and upcoming schedules. This is a preferred method for companies looking to maximize efficiency and ensure timely pickups.
Real-Time Heatmap & Demand Tracking
The Real-Time Heatmap and Demand Tracking feature is designed to give dispatchers and admin users complete visibility over driver locations, availability, market demand, and trip behavior. It helps taxi companies make intelligent decisions based on live data and ultimately improves the customer experience, driver utilization, and operational efficiency.
The Ride Broadcasting feature by Yelowsoft is a smart trip recovery mechanism designed to maximize trip completion rates, enhance driver earnings, and improve customer satisfaction. In real-world operations, it's common for initial trip requests to be rejected or missed by drivers. This feature gives the system a second chance to re-broadcast unaccepted trip requests to other nearby drivers, thus increasing the likelihood of successful trip assignments.
Trip Allocation (Driver Assignment)
Efficient driver assignment is critical for timely pickups and smooth customer experiences. Trips can remain unassigned, or pre-scheduled trips may lack drivers, causing delays, confusion, or cancellations. Yelowsoft’s Trip Allocation (Driver Assignment) feature allows admins to assign drivers manually while having full visibility of availability, location proximity, and existing schedules.