1. Booking and Reservation
The WhatsApp Booking feature, powered by Microsoft's multichannel communication integration, enables customers to seamlessly book a ride directly through WhatsApp, without needing to download or install any separate mobile application. This feature provides a fast, user-friendly alternative for customers who prefer to communicate via WhatsApp, ensuring an efficient and app-free booking experience.
YelowSoft offers an Advanced Booking feature that allows customers to schedule their rides ahead of time with complete confidence and convenience. This functionality helps both customers and drivers manage future trips effectively while ensuring punctual service and optimized operations.
The On-Demand Trip Booking feature allows customers to book a ride for immediate travel instantly. This system is designed to offer a seamless and real-time experience by connecting customers with the nearest available drivers in just a few taps.
The Recurring Booking feature is designed to simplify the process for customers who travel frequently using the same route. Instead of scheduling rides manually every time, YelowSoft provides a seamless solution to automatically schedule and dispatch rides regularly.
YelowSoft offers a versatile Web Booking Module that allows taxi companies to extend their booking services directly through their website. This feature is ideal for customers who prefer not to download a mobile app or only need to make an occasional booking.
Global Trip Aggregator Integration
The Global Trip Aggregator Integration feature in YelowSoft enables seamless integration with third-party aggregator platforms. With this feature, companies can receive bookings directly from external systems into the YelowSoft platform, streamlining trip management, reducing manual workload, and increasing trip volume.
The Yelowsoft Customer App is designed to provide a seamless and enhanced booking experience for users. This mobile application enables customers to book rides quickly, track drivers in real time, receive promotional discounts, and enjoy secure in-app communication. It is one of the most powerful tools for taxi companies to increase ride bookings, improve user engagement, and offer an exceptional end-to-end journey experience.
Yelowsoft has introduced a new feature called IVR (Interactive Voice Response) Calling, designed to simplify the ride-booking experience through voice-based automation. Twilio, a robust third-party communication API provider, powers this feature. With IVR Calling, customers can book rides by simply calling a dedicated number, without the need to download an app, register, or fill in any forms. It's a fast, accessible, and efficient solution for both tech-savvy and non-tech users.
The AI Calling feature allows customers to book rides by simply calling a designated number. Powered by an AI voice assistant, it gathers trip details such as pickup, drop-off, vehicle type, and passenger count, then generates the booking directly in the Yelowsoft platform—without needing a mobile application.
Manual Booking via Admin Panel
Yelowsoft's Manual Booking feature allows taxi company administrators to create bookings on behalf of customers directly from the admin panel. This is especially useful when customers are unable or prefer not to use mobile apps or online booking tools. It streamlines the booking experience for both admins and customers by enabling offline or assisted booking, reducing dependency on customer self-registration or app downloads.
Email-Based Booking Automation
YelowSoft's AI Email Booking Automation module reduces manual booking efforts by converting trip requests received via email into live bookings in the dispatch system. This feature is ideal for companies that regularly receive trip requests from agents, partners, or third-party systems through email.
YelowSoft's Bulk Trip Import feature allows taxi companies to import multiple trip bookings at once using a standard CSV file. This feature is particularly useful for clients who receive booking data in batches from third-party tools, corporate clients, or travel agents. Instead of entering each booking manually into the system, the admin can upload a CSV file and have all trip data instantly imported into the YelowSoft platform.
The NoShow feature is designed to handle situations where drivers reach the pickup location but the customer does not show up. Instead of cancelling the trip and facing cancellation penalties, drivers can mark the ride as a NoShow after waiting for a defined period set by the admin.