3.6 Trip Allocation (Driver Assignment)
🔍 Overview
Efficient driver assignment is critical for timely pickups and smooth customer experiences.
Trips can remain unassigned, or pre-scheduled trips may lack drivers, causing delays, confusion, or cancellations.
Yelowsoft’s Trip Allocation (Driver Assignment) feature allows admins to assign drivers manually while having full visibility of availability, location proximity, and existing schedules.
🛠️ How It Works
Admin accesses the Trip Management Panel
They can view:
- All unassigned trips
- Scheduled trips with driver conflicts or unavailability
System shows:
- Nearby drivers online, with distance from pickup point
- Driver calendar view displaying existing trip commitments
Admin can:
- Assign a driver manually to an unassigned trip
- Reassign a different driver if needed
- Avoid scheduling conflicts by choosing an available driver
✅ All changes are instantly reflected in the driver and customer apps
🎯 Key Benefits
| Benefit | Description |
|---|---|
| 🧭 Real-Time Location Tracking | View available drivers and their live distance from the pickup location |
| 🗓️ Driver Schedule Visibility | Know a driver’s existing trip timing before assigning a new trip |
| 🔁 Flexible Reassignment | Change the assigned driver quickly in emergencies or delays |
| 📉 Reduces Trip Delays | Prevents overlapping or back-to-back trips that lead to late arrivals |
| 💼 Optimized Resource Use | Ensures no trip is missed due to a lack of driver allocation |
| 📲 Instant Sync with Apps | Driver and customer receive updates instantly after the assignment |
🧾 Use Case Example
Scenario 1:
A trip is scheduled for 5:00 PM today, but no driver has been assigned yet.
- Admin opens the trip allocation view
- Sees Driver A is 2.1 km away and free
- Assigns the trip to Driver A instantly
Result: Driver and customer are notified, and the ride proceeds on time.
👤 Who Can Use It?
- Dispatchers/Admins managing trip allocation
- Operations team ensuring driver availability per shift
- Support staff handling last-minute changes or cancellations
💡 Why This Matters
Without Trip Allocation:
- Trips may go unassigned → missed pickups
- Overlapping schedules → driver delays or customer dissatisfaction
- Manual tracking → hectic and error-prone
With Yelowsoft’s Trip Allocation:
- Admins gain real-time visibility and control
- Driver time is used efficiently
- Customer experience improves with timely service
🚀 Summary
The Trip Allocation (Driver Assignment) feature by Yelowsoft equips taxi companies to assign or reassign trips in real time, ensuring no ride goes unattended.
With driver availability tracking, calendar-based planning, and location-based suggestions, dispatchers can confidently manage fleet operations and maintain high service quality.