3.3 Real-Time Heatmap & Demand Tracking
Overview
The Real-Time Heatmap and Demand Tracking feature is designed to give dispatchers and admin users complete visibility over driver locations, availability, market demand, and trip behavior. It helps taxi companies make intelligent decisions based on live data and ultimately improves the customer experience, driver utilization, and operational efficiency.
🔧 Key Functionalities
Live Driver Tracking
- Admins can monitor the real-time location and movement of all active drivers.
- The system indicates whether a driver is available, on a trip, or idle.
- Admins can view current trip details of occupied drivers directly from the map.
Heatmap Visualization
- The system provides a color-coded heatmap showing driver availability.
- Helps dispatchers understand where drivers are positioned.
Operational Decisions Based on Real Data
- If drivers are idling in low-demand areas, admins can notify them to reposition themselves to high-demand zones.
- Helps reduce customer wait times and trip cancellation rates.
Push Notifications for Drivers
- Admins can send real-time alerts or suggestions to drivers directly from the dashboard.
- Example: A driver parked far from a demand zone can be advised to move closer to trip generation hotspots.
Manual Trip Allocation Support
- In case of manual dispatching, admins can visually locate the nearest driver to a pickup location using the heatmap.
- Ensures quick and efficient trip allocation, especially during peak hours or VIP ride cases.
🎯 Why This Feature Is Essential
| Benefit | Description |
|---|---|
| Increased Trip Fulfillment | Matching demand with supply reduces idle drivers and missed requests. |
| Driver Optimization | Drivers are guided to be present where trips are most likely to occur. |
| Reduced Customer Wait Time | Trips are assigned faster due to location awareness. |
| Improved Dispatch Control | Admins can track and manage operations live without relying solely on automation. |
| Boost in Revenue | Better utilization of drivers and quicker trip handling lead to more completed rides per day. |
🔐 Who Can Use This Feature?
- Admin users (Dispatcher Team)
- Supervisors managing driver operations
- Operations team monitoring supply-demand behavior
🚀 Powered by Yelowsoft
Yelowsoft’s Heatmap and Demand Engine is built to solve real-world dispatching challenges faced by modern taxi companies. Whether you’re running a fleet of 50 or 5,000, this feature ensures that every trip request is handled with efficiency, speed, and visibility.