Skip to main content

3.5.1 Smart Auto Dispatch

📌 Feature Overview​

The Smart Auto Dispatch engine by Yelowsoft is an advanced trip allocation system built to improve the efficiency and success rate of trip requests. It ensures that online drivers receive trip requests reliably, even when using multiple apps or when their app is in the background.

This system resolves a common challenge where drivers report not receiving trip requests despite being active, leading to missed bookings and lower driver earnings. Yelowsoft’s Smart Auto Dispatch addresses this with a robust dispatch algorithm and flexible allocation methods.

🎯 Why This Feature is Needed​

  • Many drivers miss out on ride requests due to app interruptions, background activity, or system limitations.
  • Customers experience delays and cancellations when nearby drivers fail to receive trip alerts.
  • Companies lose out on potential revenue and customer satisfaction due to dispatch failures.
  • Admins need flexibility in how trip requests are distributed, based on demand and supply dynamics.

🧠 How It Works​

Yelowsoft provides three intelligent dispatch methods:

1. One-to-One Dispatch​

Trip requests are sent to drivers one at a time based on proximity to the pickup location.

**Admin can configure: