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3.1 Smart Auto Dispatch

📌 Feature Overview​

The Smart Auto Dispatch engine by Yelowsoft is an advanced trip allocation system built to improve the efficiency and success rate of trip requests. It ensures that online drivers receive trip requests reliably, even when using multiple apps or when their app is in the background.

This system resolves a common challenge where drivers report not receiving trip requests despite being active, leading to missed bookings and lower driver earnings. Yelowsoft’s Smart Auto Dispatch addresses this with a robust dispatch algorithm and flexible allocation methods.

🎯 Why This Feature is Needed​

  • Many drivers miss out on ride requests due to app interruptions, background activity, or system limitations.
  • Customers experience delays and cancellations when nearby drivers fail to receive trip alerts.
  • Companies lose out on potential revenue and customer satisfaction due to dispatch failures.
  • Admins need flexibility in how trip requests are distributed, based on demand and supply dynamics.

🧠 How It Works​

Yelowsoft provides three intelligent dispatch methods:

1. One-to-One Dispatch​

Trip requests are sent to drivers one at a time based on proximity to the pickup location.

Admin can configure:

  • Number of drivers to try
  • Pickup radius (e.g., 5 km)
  • Response time each driver gets to accept
  • If the first driver does not accept within the defined time, the request is sent to the next closest driver.

✅ Best For:

  • Low-to-moderate trip volume
  • Ensuring each driver gets an equal chance
  • Maximizing individual driver engagement

2. Batch-Wise Dispatch​

Trip requests are sent to multiple drivers at once, in defined groups or “batches.”

Admin can set:

  • Batch size (e.g., 5 drivers per batch)
  • Pickup radius for nearby drivers
  • Time limit for batch response
  • Number of drivers to try

If no one in the first batch accepts, the request is sent to the next batch.

Example:
If 50 drivers are online and batch size is 10, the system creates 5 batches and sends requests to 10 drivers per batch.

✅ Best For:

  • High-demand times (e.g., weekends, holidays)
  • Faster customer pickup and reduced cancellation rates
  • Maximizing trip fulfillment speed

⚙️ Admin Controls​

From the Yelowsoft Admin Panel, the operator can:

  • Enable/disable dispatch modes
  • Define radius, batch sizes, and time limits
  • Switch dynamically between dispatch types based on trip traffic
  • Monitor request delivery and acceptance in real-time
  • Analyze dispatch efficiency via reports and analytics

🌟 Key Benefits​

🚖 For Drivers:

  • Receive trip requests without interruption
  • Fair opportunity to accept jobs
  • Reduced idle time, improved earnings
  • Seamless app performance in the background

👥 For Customers:

  • Faster driver allocation
  • Lower waiting time
  • Fewer booking failures or cancellations
  • Better overall experience

🏢 For Taxi Operators:

  • Increased trip acceptance rates
  • Optimized vehicle utilization
  • Reduced customer complaints
  • Flexibility in managing dispatch strategies

🔄 Summary​

The Smart Auto Dispatch feature by Yelowsoft ensures that the right driver receives the right trip request at the right time, without technical delays or missed opportunities. Whether your operations are small-scale or high-volume, this solution gives you full control to manage dispatching efficiently and increase profitability.