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4.1 Communication Center – User Guide

Platform: Yelowsoft Dispatch System

📢 Overview​

The Communication Center in Yelowsoft's dispatch system is a powerful tool that allows seamless communication between the admin, drivers, and customers. This module enables dispatch companies to send real-time updates, important alerts, and promotional messages to keep all stakeholders informed and engaged.

🔄 Types of Communication Supported​

The Communication Center supports multiple modes of interaction:

  • Admin ↔ Driver
  • Admin ↔ Customer
  • Customer ↔ Driver

This multi-way communication ensures a connected and responsive network, improving operational efficiency and customer satisfaction.

📲 Push Notification Manager​

One of the core features of the Communication Center is the Push Notification Manager. It allows the admin to send direct notifications to different user groups based on their role and availability status.

✅ Target Groups:​

  • All Drivers
  • Online Drivers
  • Occupied Drivers
  • Free Drivers
  • All Customers

This segmentation helps in delivering relevant messages to the right audience at the right time.

🛠️ Use Cases for Push Notifications​

Admins can use push notifications for a variety of scenarios, including:

  • Real-time traffic updates
  • Route changes or diversions
  • Emergency alerts or incidents
  • Promotional offers and discount codes
  • Event announcements or service updates

✍️ Message Customization Features​

Admins can enhance the appearance and impact of push notifications by:

  • Highlighting important keywords
  • Bolding specific messages
  • Uploading and including images
  • Using custom formatting for emphasis

These features help grab attention and ensure messages are delivered effectively.

🚀 How to Use the Push Notification Manager​

  1. Login to the Admin Panel.
  2. Navigate to Marketing → Notification.
  3. Choose the Target Audience (e.g., All Drivers, Free Drivers, All Customers).
  4. Compose your message:
    • Add text
    • Highlight or bold important sections
    • Upload an image if required
  5. Click Send Notification.

Your message will instantly be delivered to the selected recipients.

🎯 Why Use the Communication Center?​

  • Maintain real-time coordination between dispatch, drivers, and riders.
  • Ensure safety and compliance with proactive alerts.
  • Improve customer engagement through timely promotions.
  • Streamline internal operations with clear and fast communication.