4.5 WhatsApp Notification – User Guide
Platform: Yelowsoft Dispatch System
📲 Overview
The WhatsApp Notification feature in Yelowsoft offers an alternative to traditional SMS notifications by allowing trip and system updates to be sent directly to customers and drivers via WhatsApp. This ensures faster, more visible communication and improved user engagement.
💡 What is WhatsApp Notification?
WhatsApp Notification mirrors the existing SMS notification system but sends updates over WhatsApp using an integrated WhatsApp Business API. Updates can include:
- Trip details (assigned, started, completed)
- Account verification or activation
- Payment confirmations
- Password setup/reset links
- Promotional and system alerts
This provides richer formatting options and better delivery tracking.
🔧 How It Works
Client Registers WhatsApp Business Account
Clients set up or share access to their WhatsApp Business account. Yelowsoft assists with connecting the system to the WhatsApp Business API.
Configuration by Admin
Admins can enable or disable WhatsApp notifications for specific events from the admin panel, similar to the SMS event setup.
Automatic Notifications Sent Over WhatsApp
When a predefined event is triggered (e.g., trip assigned), the system automatically sends a WhatsApp message to the registered number.
Message Customization
Messages can be customized for:
- Language
- Content
- Personalization using dynamic placeholders (e.g., name, trip ID)
✍️ Steps to Enable WhatsApp Notifications
- Login to Yelowsoft Admin Panel
- Navigate to Settings → WhatsApp Notification Settings
- Choose the event (e.g., Trip Started, Account Verified)
- Enable the toggle to activate WhatsApp messages for that event
- Edit message content if required
- Save settings
Once enabled, the system will send updates through WhatsApp automatically.
🧑💻 Use Case Examples
- Customer receives driver details and pickup location on WhatsApp
- Driver is notified of a trip assignment while offline in the app
- Password reset link sent to a customer via WhatsApp
- Promotional message sent to customers with images or links
✅ Key Benefits
- Faster message delivery and better visibility
- Higher user engagement compared to SMS
- Cost-effective in many regions
- Supports rich content and branding
- Works globally with WhatsApp’s trusted infrastructure
📌 Notes
- An active WhatsApp Business API is required
- Yelowsoft assists with integration and template approval
- Admins retain full control over message templates and event triggers