4. Communication
Communication Center – User Guide
The Communication Center in Yelowsoft's dispatch system is a powerful tool that allows seamless communication between the admin, drivers, and customers. This module enables dispatch companies to send real-time updates, important alerts, and promotional messages to keep all stakeholders informed and engaged.
Custom Communication Templates
The In-App Chat Messaging feature by Yelowsoft is a key communication tool that enables customers and drivers to communicate with each other directly through the mobile app while a trip is in progress. It offers a fast, secure, and convenient way to exchange important trip-related information without the need for phone calls.
Freshdesk Live Chat Integration
Freshdesk Live Chat Integration is a third-party customer support solution that Yelowsoft integrates into the customer and driver mobile applications. This feature allows users to communicate directly with the admin/support team through real-time chat. It provides instant support to resolve queries, technical issues, or general questions related to the platform.
The WhatsApp Notification feature in Yelowsoft offers an alternative to traditional SMS notifications by allowing trip and system updates to be sent directly to customers and drivers via WhatsApp. This ensures faster, more visible communication and improved user engagement.