1.10 Manual Booking via Admin Panel
📖 Overview
Yelowsoft’s Manual Booking feature allows taxi company administrators to create bookings on behalf of customers directly from the admin panel. This is especially useful when customers are unable or prefer not to use mobile apps or online booking tools.
It streamlines the booking experience for both admins and customers by enabling offline or assisted booking, reducing dependency on customer self-registration or app downloads.
🧩 Key Functionality
- Admin can manually create bookings for customers
- Capture essential booking details:
- Pickup and Drop-off Locations
- Number of Passengers
- Luggage Count
- Preferred Vehicle Type
- Assign a driver instantly or leave it for automated dispatch
- Track and manage trip status in real-time from the admin dashboard
✅ Benefits for Taxi Companies
| Feature | Value |
|---|---|
| 🧑💻 Admin-Controlled Bookings | Admins can instantly handle bookings via the panel |
| 🚫 No App or Registration Required | Suitable for walk-ins, phone-based, or elderly customers |
| 📈 Boosts Bookings | Captures more trips by supporting alternate booking methods |
| 🔄 Flexible Assignment | Bookings can be assigned to a specific driver or left for auto-dispatch |
| ⚙️ Simple and Fast Process | Minimal steps for booking generation |
| 🤝 Better Customer Support | Builds trust and loyalty through personal interaction |
💡 Why Use Manual Booking?
- Ideal for customers without smartphones or those unfamiliar with technology
- Useful for corporate or high-touch clients who prefer admin-managed bookings
- Supports phone-based or WhatsApp inquiries converted into bookings by staff
- Enhances customer service for VIPs, hotel guests, or regular customers
🛠 How It Works (Step-by-Step)
- Customer contacts the company via phone, WhatsApp, or walk-in.
- Admin logs in to the Yelowsoft Admin Panel.
- Admin selects “Manual Booking” option.
- Admin fills out trip details (pickup, drop-off, passengers, luggage, vehicle type).
- Admin either:
- Assigns the trip to a specific driver, or
- Leaves it open for automatic driver dispatch.
- Booking is created.
- Customer receives confirmation, and the driver is notified.
🏆 Use Case Example
A senior citizen calls the company to arrange a ride to the hospital. The admin logs in, fills out the trip details, and assigns a driver. The customer is informed via SMS, and the driver proceeds to the pickup location. No app, no registration — just a smooth experience.
🚀 Business Impact
- 📊 Higher Booking Conversion: No drop-off due to app issues or confusion
- 🧍 Accessible for All: Ideal for customers of all demographics
- 🏢 Supports Call Centers & Offices: Helps centralized agents or staff manage demand
- 🛡️ Reduces Failed Bookings: Admin control ensures accuracy and customer satisfaction
🔚 Conclusion
Yelowsoft’s Manual Booking feature enhances customer convenience and strengthens operational control by empowering admins to manage trips quickly and efficiently. It is a powerful addition that ensures no customer is left behind, and helps taxi companies increase their booking ratio by supporting assisted bookings.