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1.1 WhatsApp Booking Integration

Overview​

The WhatsApp Booking feature, powered by Microsoft’s multichannel communication integration, enables customers to seamlessly book a ride directly through WhatsApp, without needing to download or install any separate mobile application.
This feature provides a fast, user-friendly alternative for customers who prefer to communicate via WhatsApp, ensuring an efficient and app-free booking experience.

Key Benefits​

  • No app download required
  • Quick and easy booking process
  • Familiar WhatsApp interface
  • Real-time trip summary and booking confirmation
  • Supports both on-demand and pre-scheduled rides

Booking Flow: Step-by-Step Guide​

1. Initiate Booking via WhatsApp​

The customer starts a conversation with the taxi company’s official WhatsApp number.

2. Provide Trip Details​

The chatbot or integrated system will prompt the user to enter:

  • Pickup location
  • Drop-off location
  • Preferred vehicle type
  • Number of passengers

3. Receive Estimated Fare​

Based on the entered trip details, the system will calculate and display:

  • Estimated distance
  • Estimated duration
  • Total trip fare

4. Trip Summary & Confirmation​

The customer will receive a complete trip summary within the WhatsApp chat. This summary includes:

  • Pickup & drop-off details
  • Chosen vehicle type
  • Fare estimate
  • Scheduled time (if applicable)

The customer reviews the information and confirms the booking directly in the chat.

5. Booking Generation​

Once confirmed:

  • A new booking is created in the system
  • A trip request is sent to the nearest available driver (for on-demand)
  • For scheduled trips, it will be queued and assigned accordingly
  • The driver receives the request and can view the scheduled or current trip

Use Cases​

  • For customers who are not comfortable downloading apps
  • Quick bookings during emergencies or when the app is inaccessible
  • Expanding the reach of taxi services through popular messaging platforms

System Requirements​

  • Active WhatsApp Business API integration
  • Verified WhatsApp number linked to the company
  • Microsoft Bot Framework or equivalent third-party integration support
  • Internet connectivity

Conclusion​

The WhatsApp Booking Integration enhances customer convenience and expands booking accessibility.
It helps taxi businesses offer bookings through a widely used and trusted communication channel, thereby increasing customer engagement and improving service efficiency.

For more information or setup assistance, please contact our support team.